Project Sentinel
Tenant-Landlord Counseling and Dispute Resolution
We help tenants and landlords de-escalate conflicts that could lead to displacement, eviction, and homelessness. Our free programs offer neutral counseling and dispute resolution services, but not legal advice or legal representation.
Tenant-Landlord Services
Counseling
We provide free, neutral, and confidential counseling on tenant and housing provider rights and responsibilities.
Counselors can inform you about your options to resolve common housing issues, including: rent increases and deposits, repairs and maintenance, change of lease terms, no-fault relocation rules, and state and local tenant protection and ordinances.
Dispute Resolution
We can assist you and any other party in resolving your dispute. We remain neutral and keep all conversations confidential.
We can also arrange for voluntary mediation for all parties. Our services are tailored to every stage of conflict and a trained neutral mediator can help draft agreements that can be enforceable in Court.
Education and Outreach
We provide information, resources, and appropriate confidential referrals. We can educate on state and local housing rules and provide educational workshops, trainings, and presentations for the community online and in-person.
​
See our list of events or request a training.
Contact us today for free help.
Call us Toll Free (800) 339-6043
Common tenant-landlord issues we can address:​
​
-
Rent increases
-
Non-payment of rent
-
Evictions
-
Deposits
-
Repairs
-
Mobile homes
-
Roommates
-
Neighbor to Neighbor​​
Contact us:
We currently serve the California counties of Santa Clara and Stanislaus, and the cities of Redwood City, Hayward, Stockton, Merced, and Fremont.
​
Call us toll free: (800) 339-6043
or
Email us: info@housing.org
​
Service inquires that are within our service areas will be directed to a case manager who can assist you.
​
​
Project Sentinel Tenant-Landlord Services on Behalf of City and County Jurisdictions
For a list of the specific service names and information in each county or city, please see below.
Santa Clara County
Tenant-Landlord Counseling & Dispute Resolution Programs
Stanislaus County
Mediation Center​​
City of Campbell
Rent Mediation Program​​
City of Cupertino
Mediation Program​​
City of Fremont
Tenant-Landlord Counseling & Dispute Resolution Services
City of Gilroy
Tenant-Landlord Counseling & Dispute Resolution Services
City of Hayward
Rent Review Program
City of Los Altos
Tenant-Landlord Counseling & Dispute Resolution Services
City of Los Altos Hills
Tenant-Landlord Counseling & Dispute Resolution Services
City of Los Gatos
Rental Dispute Resolution Program
City of Merced
Housing Mediation Program​​
City of Milpitas
Mediation Program​​
City of Morgan Hill
Tenant-Landlord Counseling & Dispute Resolution Services
City of Monte Sereno
Tenant-Landlord Counseling & Dispute Resolution Services
City of Mountain View
Mediation Program​​
City of Palo Alto
Mediation Program (PAMP)​​
City of Redwood City
Tenant-Landlord Counseling Services Project
City of San Jose
Tenant-Landlord Counseling & Dispute Resolution Services
City of San Martin
Tenant-Landlord Counseling & Dispute Resolution Services
City of Santa Clara
Tenant-Landlord Counseling & Dispute Resolution Services
City of Saratoga
Tenant-Landlord Counseling & Dispute Resolution Services
City of Stockton
Tenant-Landlord Counseling & Dispute Resolution Services
City of Sunnyvale
Mediation Program