Dispute Resolution

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COUNSELING

Call us to learn more about your rights and responsibilities as a tenant or a landlord when it comes to navigating complicated housing issues. Our counselors can inform you about your options and help you take the steps needed to resolve your issue.

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Access the Tenant Landlord Rights FAQ

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California rent increase caps & eviction protections

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Call or email us - Our Programs

MEDIATION

Our staff and mediators can assist you and any other party in resolving your dispute. We remain neutral and keep all conversations confidential. In mediation, all parties meet either in person or via phone or video conferencing. A trained neutral mediator can help draft agreements that can be enforceable in Court.

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Our conciliation and mediation programs by location

ARBITRATION

Project Sentinel maintains a panel of professional arbitrators. Just like judges, arbitrators hear housing cases and issue legally binding decisions that explain the parties' respective responsibilities based on all applicable laws. We currently provide arbitration for the cities of Mountain View, Hayward, and Los Gatos.

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Our arbitration programs

TRAINING

We offer tailored mediation and facilitation courses on a regular basis. Our basic mediation class exceeds the mediation certification requirements.

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Our facilitation classes help participants become successful facilitators, for their own meetings and for community meetings and other public events.

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Our trainings

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Event calendar

We are equipped to help during COVID

New California rent increase caps and eviction protections (AB1482)

Información en español 

These new statewide rental housing laws have been effective since 1/1/2020. Here's what changed:

Rent increase caps

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• In a 12-month period, total rent increases cannot exceed 5% plus the change in cost of living (CPI), or 10%, whichever is lower. The current rent increase cap for Santa Clara County, Stanislaus, and most other Bay Area counties is 6%, and 6.1% for San Mateo, SF, Alameda, Marin, and Contra Costa Counties.

• Maximum of 2 rent increases in any 12 month period (the total of which cannot exceed the rent cap).

• Applies to most units except for units built less than 15 years ago, single-family homes or condos with no corporate ownership, duplexes where owner resides in other unit, low income/BMR units, etc. (see flyer for full exemptions list)

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Eviction protections

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• "Just cause for eviction” means Landlords must specify a valid reason to evict or terminate a tenancy.

• Just cause protections apply only after 12 months of tenancy or 24 months if new tenant added.

• Allowed "at fault" causes: failure to pay rent, nuisance, damage to property, etc. (see flyer for full list)

• Allowed "no-fault" causes: owner move-in, withdrawal of unit from rental market, government orders to vacate, intent to demolish or substantially remodel with permits

• If "no-fault" of a tenant, landlord must pay relocation i.e. one month's rent within 15 days of the termination notice

• Applies to most units except for units built less than 15 years ago, single-family homes or condos with no corporate ownership (notice of exemption required!), duplexes where owner resides in other unit, low income/BMR units, some owner-occupied properties, etc. (see flyer for full exemptions list)

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Other laws

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• Where permitted, rent increases over 10% require 90 days' written notice

• Tenant may house a person at risk of homelessness as a "Lodger". Landlord approval required.

• New anti-discrimination laws