Dispute Resolution Programs

Counseling and Mediation Programs by location

We contract with cities and counties all over the San Francisco Bay Area. Click below to find out how we can help.

Santa Clara County

Campbell Rent Mediation Program (408) 243-8565

Cupertino Mediation Program (408) 720-9888 ext 7030

Gilroy Tenant-Landlord Counseling Services (408) 842-7740

Los Altos Dispute Resolution Services (LADRS) (650) 949-5267

Los Gatos Rental Dispute Resolution Program (408) 402-0307

Milpitas Mediation Program (408) 946-6582

Morgan Hill Tenant-Landlord Counseling Services (408) 842-7740

Mountain View Mediation Program (MVMP) (650) 960-0495

Palo Alto Mediation Program (PAMP) (650) 856-4062

San Jose Landlord Helpline: (408) 414-5359

San Jose Tenant Helpline (in partnership with Bay Area Legal Aid): (800) 551-5554

City of Santa Clara Mediation Program (408) 648-2945

San Martin Tenant-Landlord Counseling Services (408) 842-7740

Sunnyvale Mediation Program (408) 470-3744

Unincorporated Santa Clara County areas (408) 842-7740

San Mateo County

If you live in San Mateo County, please contact the Landlord Tenant Information and Referral Service at (650) 399-2149 to find out more about your rights and responsibilities. Our staff can also help you think out loud about your options. If you already know about the law and would like to set up a mediation, please contact the Peninsula Conflict Resolution Center (PCRC) at (650) 513-0330 or pcrcweb.org.

Stanislaus County Mediation Center

Stanislaus County Mediation Center (SCMC) - (209) 236-1577

Visit www.housing.org/central-valley to learn more. The Stanislaus County Mediation Center serves the community of Stanislaus County and is based in our Modesto office. In addition to community mediation services, the Center provides, through the Superior Court, mediation of family court personal property disputes, and in-court mediation for Small Claims and Unlawful Detainer court cases. Project Sentinel also provides assistance in the Self Help Center for small claims and unlawful detainer cases.

We are now open to meet with parties in-person at our office by appointment only. Please call (209) 236-1577 to schedule your appointment.

Alameda County

City of Fremont counseling and mediation: (510) 574-2270

City of Hayward Rent Stabilization Program, Rent Crisis Mediation Program: (510) 709-4561

If you live elsewhere in Alameda County and would like to set up a mediation, please reach out to SEEDS Community Resolution Center at (510) 548-2377 or seedscrc.org

Santa Clara County Unlawful Detainers, Small Claims, Civil Harassment

You can find us in court almost every day. We assist tenants and landlords with settlement discussions around the pending unlawful detainer claims, mediate between Small Claims litigants and work with parties asking for restraining orders. No matter if you have an attorney or are unrepresented, we can facilitate your discussions and help you reach an agreement. We can also answer any questions you might have but we cannot give legal advice. All our mediators are neutral and the conversations you may have are confidential. Court Programs: (408) 414-5358


Fairfield tenants and landlords – Call or email us today for a free consultation on your rental rights, information on rental assistance and more. We are a neutral agency and can assist with any types of tenant-landlord questions and help you resolve any disputes. Contact Us: 707-410-4003 fairfield@housing.org

Arbitration Programs

Mountain View Community Stabilization and Fair Rent Act (CSFRA/Measure V)

Mountain View CSFRA Helpline: (650) 282-2514 | csfra@housing.org | File a petition


Project Sentinel serves as the first point of contact for Mountain View residents to counsel on their rights and responsibilities under the CSFRA and administers the hearing process since the Measure became effective. We are in charge of maintaining a panel of qualified facilitators and hearing officers and walk parties through the petition process until the dispute is resolved.


Hayward Residential and Mobilehome Rent Review Program


Hayward Program Administrator: (510) 709-4561 | hayward@housing.org

Since 2014, Project Sentinel administers the Rent Review Program under the City of Hayward Residential Rent Stabilization Ordinance No 16-19 and the City of Hayward Mobilehome Space Rent Stabilization Ordinance No 89-057. We manage the dispute resolution process, taking the petitions from intake to closure by offering mediations, pre-hearing settlement conferences, meet and confers, and hearings. We offer regular trainings for prospective mediators and hearing officers and have accepted a number of new hearing officers due to an increasing number of petitions.

Los Gatos Rent Review Program

Los Gatos Program Administrator: (408) 402-0307

Project Sentinel administers the Rental Dispute Resolution Program under the Los Gatos Ordinance 2202 and the Los Gatos Mobile Home Ordinance (sections 14.80 and 14.85 respectively in the Town’s civil codes) since 2000. We offer counseling to both tenants and landlords about the local and statewide regulations. When a petition is filed, we initiate a conciliation process which may be followed by mediation. If the mediation does not result in an agreement, we set the case for arbitration and administer the hearing process until a final, binding decision is issued.