Project Sentinel - Community Mediation

When you contact Project Sentinel, a trained case manager will answer your questions and discuss your dispute resolution options. You can speak with us either on the telephone or in person, at your convenience. All discussions are free, confidential, and neutral, and when appropriate can also include counseling on your rights and responsibilities. If you decide to proceed, the case manager will contact the other participants in the dispute to seek their consent to engage in dispute resolution, and if so, will proceed to conduct the conciliation or arrange for a mediator to conduct a formal mediation. All of these steps occur quickly, often within just a few days.

Project Sentinel offers voluntary dispute resolution between landlords and tenants in the following jurisdictions:

Palo Alto (650) 856-4062
Mountain View (650) 960-0495
Sunnyvale (408) 720-9888
Cupertino (408) 720-9888
Santa Clara (408) 720-9888
Campbell (408) 243-8565
Los Gatos (408) 402-0307
Milpitas (408) 946-6582
Morgan Hill (408) 842-7740
San Martin (408) 842-7740 (unincorporated county areas)
Gilroy (408) 842-7740
Modesto (209) 236-1577

Project Sentinel administers the programs for the following cities that in which participation by landlords and tenants in dispute resolution is mandatory in certain cases:

Palo Alto (650) 856-4062
Campbell (408) 243-8565
Los Gatos (408) 402-0307

The agency also offers the same dispute resolution services for all types of community disputes in the following cities:

Palo Alto (650) 856-4062
Mountain View (650) 960-0495
Sunnyvale (408) 720-9888
Los Altos (650) 949-5267
Stanislaus County (209) 236-1577

Typical cases handled by these programs include those affecting:

Landlords and tenants
Neighbors
Consumers
Workplaces
Mobile home parks